A All products are shipped via DHL, SF, UPS, or FedEx. For international logistics, sea freight is generally preferred unless you request air freight, which will incur an additional cost. A signature is required upon delivery (unless otherwise specified).

Need to make a return? Click here (for shipping damage, see below).

Shipping

Most of the products we sell are shipped via DHL, UPS, or FedEx, typically requiring a signature (unless otherwise noted). Please allow up to 48 hours for us to process and ship your in-stock order. Some in-stock items can ship the same day or within 1 business day, while special custom and made-to-order products will require time for our factory to confirm and respond, so please refer to the timing provided in our email. You can track your shipment via the tracking number sent to the email address you provided. Other items may take longer depending on physical location, carrier or warehouse accessibility, item availability, and other logistical conditions. Please note that orders for out-of-stock items or custom or special orders may take longer. If your purchase is time-sensitive, please add a note when placing your order, and we will contact you via email.

Oversized items must be shipped via truck freight/LTL, which is different from ground shipping. Note: These oversized items require inspection and a signature upon delivery. For more information on freight shipping, please click here. Shipments outside of Taiwan may incur additional shipping charges. For quotes and more information on freight shipping, please click here. If you need special shipping arrangements, please contact us via live chat or email.

Shipping can be tracked via the tracking number provided. The shipping time for custom or made-to-order items can vary greatly as these products may require manufacturing, painting, modification, embroidery, or assembly.

All products are shipped from an authorized Mach5 Performance location. International orders and oversized packages may require special shipping or delivery arrangements.

If a product arrives damaged, please follow the steps outlined below. All damaged items must be reported to the shipping carrier immediately and must be reported to Mach5 Performance within 48 hours of receiving your order. Failure to follow these steps may result in the denial of a damage claim and a refund.

If you received a shipment that is damaged (visibly or once you open the box), please do the following:

• Immediately Contact Us - Submit Claim Form HERE
• Keep the product with its original packaging and box
• Make a list of the damaged or lost item(s)
• Take pictures of the damaged packaging and contents
• If the driver doesn't allow you to open it for inspection or can't wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.
• Mach5 Performance will contact the shipper once we receive the information detailed above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from Vivid Racing.
• Once the product is received back and inspected, we will contact you to let you know if the item can be fixed, replaced, or a credit will be issued.

PLEASE BE AWARE ONCE YOU'VE SIGNED AND ACCEPTED A FREIGHT SHIPMENT, YOU ARE RELEASING THE FREIGHT COMPANY AND Mach5 Performance OF ANY LIABILITY FOR DAMAGES NOT REPORTED ON THE DELIVERY RECEIPT. AS SUCH, IT IS IMPORTANT TO INSPECT THE CONTENTS OF A FREIGHT SHIPMENT EVEN IF THE OUTSIDE OF THE BOX(ES) SHOW NO VISIBLE SIGNS OF DAMAGE.

International Shipping

All international shipments may be subject to customs fees, import duties, tariffs and taxes. Any charges associated with importing products purchased from Mach5 Performance or our affiliates are the responsibility of the buyer. These costs are not always known at the time of sale as they may be determined at the time a shipment is processed through customs. Costs in excess of original estimates related to customs fees, import duties, tariffs and taxes will be billed to the customer. Any costs resulting from the refusal to import a product purchased through Mach5 Performance or our affiliates will be billed to the customer.

Mach5 Performance DOES NOT REFUND SHIPPING CHARGES

Returns & Exchanges

In the event you:

• Purchased the incorrect part or size
• Were sent the incorrect product
• Purchased a product that arrived defective or damaged, or Accidentally purchased the wrong product

Please contact our customer service department for assistance. While each return category identified above has specific rules and conditions (please read below), there are general rules which apply to all returns or exchanges:

• All returns must be initiated within 30 days of the purchase date.
• All returns and exchanges must follow our Return Process which includes obtaining a valid RMA number from customer service.
• Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is damaged in any way or is in otherwise poor condition.
• Any returns related to defects, damage, fitment or other flaws will require additional inspection and evaluation. Depending on the product, we may also require that you return the product to the shipment source for inspection. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to its original source for additional inspection.
• If you need to return an item that is an incorrect part, size, or was purchased in error, do not in any way assemble, install, or modify the product.
• Any product that has been used or has been fully or partially installed is non-returnable.
• In some cases, return of the physical product may not be required. This will be determined by our customer service department. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
• Orders that are fully or partially paid for with Affirm financing are only eligible for return if an RMA number is issued within 60 days of the order being placed, regardless as to when the order was shipped by Mach5 Performance or was received by the customer.

Items that cannot be returned include:

• Items Marked "Non-Returnable" (indicated on the product page)
• Custom Exhaust Systems
• Custom Turbo Components
• Custom Built Orders
• Wheel & Tire Packages
• Special Order Items: Special Order items include those that are custom made for the customer or are specifically for the customer’s vehicle. These items generally require a deposit or must be paid in full at the time of order. Once the deposit / payment in full is received from the customer the deposit / payment in full becomes non-refundable. Special order items cannot be returned or resold. Cancellations are not allowed on any special order parts.
• Items that are installed or altered in any way
• Clearance or scratch and dent items
• All shipping charges are non-refundable.

Shipping Charges for Returns and Refunds

For all orders delivered within the continental Taiwan 、 China and where the reason for return is based on the customer:

• No longer needing or wanting the product
• Purchasing the wrong product where the description is proper, or Providing any reason for return which is not related to a Mach5 Performance error

The return shipping costs and a return processing fee of 5% of the purchase amount per item will be deducted from the refund.

NOTE: 5% fee is primarily for handling and payment processing costs.

Defective, damaged, or incorrect products

While Mach5 Performance strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.

If your item(s) arrive defective, damaged, flawed or are incorrect, do not attempt to use, install, modify, or repair the item. Please contact our customer service team who will determine the best possible solution to your issue.

In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the damage, defect, or fitment issues may be requested in order to correctly process your request.

In such instances, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part and upon confirmation of the defect, and our determination that the issue is not the fault of the customer, an exchange or replacement will be processed.

Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship via a freight carrier that our customer service team will discuss.

Please be advised that returns, refunds or exchanges under this section do not apply to warranty claims. Warranties on items are offered by their manufacturers, and each manufacturers' time frames, and terms and conditions vary. You can find more information on how warranty claims are processed by clicking HERE.

Free Shipping Disclaimer

Free shipping offers are only applicable to standard ground delivery service and are limited to delivery addresses within Taiwan or Mainland China. Truck freight and oversized charges still apply unless otherwise noted, and these services are only available for the aforementioned regions.

For all returned items subject to a free shipping promotion, the originally waived shipping cost will be removed from any refund provided. Restocking fees may also apply.

For items requiring freight, LTL shipping, or international / non-continental US shipping, while returns may be accepted subject to all the terms and conditions noted herein, please note that the shipping charges will be reduced in an amount based on an estimate from the shipping carrier, which may be substantially higher than the costs outlined above. As such, these shipping costs may exceed the cost of the product.

Also note that coordination of any return shipping will be the responsibility of the customer. In the event an error is made by Mach5 Performance, a return shipping label will be provided.

Restocking Fees

A 25% restocking fee will be applied to all non-defective returns. Restocking fees will be waived for returns wherein the customer opts to receive store credit, or an exchange for another item. Any items that are returned for any reason without all original packaging will be subject to a 25% restocking fee.

NOTE: Returns to store credit are still subject to the original shipping charges being removed from any refund provided

Store Credit and Exchanges

Store Credit is good for 12 months from the date of issuance to the customer. Store credit cannot be redeemed for anything other products listed on the Mach5 Performance website. Exchanges of merchandise will be credited to the customer at the current price of the product being exchanged.

Refund form of Payment

Refunds will be processed in the form of payment the customer originally used (Credit Card, PayPal, Google, Affirm). For any refunds that cannot be processed in the form of payment originally used, we will process refund payments using ACH transfer which will require your banking information. Mach5 Performance reserves the right to provide refunds to customers in the form of store credit only in situations where refunding the customer cannot be processed via the original payment method or via ACH bank transfer. Please allow an additional 5-7 business days for the credit to appear on your account.

Core deposits

Some products sold by Mach5 Performance include a core deposit. These parts have a deposit that is charged upon purchase and is fully refunded upon the return of the core. Cores must be in rebuildable condition and match the vehicle application to the product sold. Once the product is received and inspected, the core deposit will be refunded to your original form of payment.

NOTE: NOTE: Product cores returned that are not fully assembled or are not the item that was removed from the vehicle will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.